How can we help you?
Find answers, troubleshoot issues, and learn how to navigate the marketplace.
14 frequently asked questions
Ordering & Payments
Products & Authenticity
Shipping & Pickup
Troubleshooting Tips
Order not showing in my account
Make sure you are signed in with the same email used at checkout. If you checked out as a guest, contact us with your order number.
Payment not going through
We accept wire transfers and Zelle only. Card payments are not supported. Verify your transfer details and retry, or use the Order Tracking page to confirm status.
Tracking number not updating
Carriers can take up to 24 hours to update tracking. If your order is marked shipped but tracking is stale after 48 hours, let us know with your order number.
Verifying a fragrance authenticity
Locate the UPC barcode on the packaging and look it up on a UPC database. If it is registered under the original brand name, the product is authentic.
Guides & Tools
How to Buy
Step-by-step guide to creating an account and placing your first order.
Bulk Order
Build a multi-product order with wholesale and distributor tier pricing.
Margin Calculator
Estimate profit, ROI, and break-even before you buy.
Batch Code Checker
Decode a batch code to verify manufacturing date and freshness.
Perfume Market
Track prices, watchlists, and trending SKUs.