Return Policy
Our return and refund guidelines to ensure a smooth resolution process.
48 Hours
Report Window
15 Days
Return Deadline
Email Us
Contact
Reporting Damages & Shortages
Any damages or shortages must be reported no later than 48 hours from receiving the merchandise. Reports submitted after this window will not be eligible for review.
Return Eligibility
To be eligible for a return, the item must be unused and in the same condition as received. It must also be in its original packaging.
The following items are exempt from returns (Final Sale):
- Mixed Boxes (mix of factory products)
- Discontinued fragrances
- Gift cards
- Health and personal care products (skincare, cosmetics, deodorant, etc.)
To initiate a return, you must first contact us to complete the required validations. Please do not send your return to the manufacturer.
Partial Refunds
In some situations, only a partial refund may be granted:
- Products with obvious signs of use
- Products that have been opened
- Items not in original condition, damaged, or missing parts for reasons beyond our control
- Products with problems due to handling in transport
- Items returned more than 15 days after shipment
Refunds
Once your return is received and inspected (or your refund request verified), we will email you with the approval or rejection decision. If approved, your refund can be issued as:
- A discount voucher for your next purchase
- A store credit to redeem on your next purchase
- A credit applied to your original credit card or payment method
Only regular priced items are eligible for refunds. Items on sale or promotional offer do not qualify for returns.
Late or Lost Refunds
If you haven't received your refund yet, please follow these steps in order:
- Check your bank account again.
- Contact your credit card company โ posting can take some time.
- Contact your bank directly.
- If you've completed all steps and still haven't received your refund, contact us at support@perfumesforwholesale.com
Return Shipping
You are responsible for the cost of return shipping. Shipping costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from your refund amount.
We strongly recommend using a trackable shipping service and purchasing shipping insurance to ensure the merchandise reaches our facility safely.
Last updated: 2024 ยท Perfumes Worldwide USA